Refund Policy

Effective Date: [01/01/2024]

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At Stylist Elixir, we strive to provide high-quality services and ensure customer satisfaction. However, we understand that unforeseen circumstances may arise. Please read our refund policy carefully:

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1. General Policy
If you are not satisfied with your course purchase, you may request a refund within 14 days of the purchase date. Refund requests made after this 14-day period will not be eligible for a refund.

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2. Exceptions

We offer refunds only in the following exceptional circumstances:

• Medical Reasons: If you are unable to attend or use our services due to a medical condition, you may request a refund. To be eligible for a refund under this exception, you must provide valid medical documentation from a certified healthcare provider.

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3. How to Request a Refund

To request a refund for medical reasons, please follow these steps:

• Contact Us: Email us at [your contact email] with the subject line "Refund Request – Medical Reasons."

• Provide Documentation: Attach the relevant medical documentation to your email. Ensure that the documentation clearly states the nature of the medical condition and how it prevents you from using our services.

• Include Details: In your email, please include your full name, contact information, details of the service or product purchased, and your bank account details for the refund.

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4. Review Process

Once we receive your refund request and medical documentation, we will review your case. We aim to process all refund requests within 30 business days. We will notify you of the outcome via email.

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5. Approved Refunds

If your refund request is approved, we will process the refund via bank transfer to the bank account details you provided. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank's processing times.

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6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

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Stylist Elixir
emily@emilysusantighe.com

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By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy.